Data Protection Declaration

Information about the collection of personal data

In the following we inform you about the collection of personal data when using our websites. Personal data refers to all data that is personally identifiable to you, e.g. name, address, e-mail addresses, user behaviour. As the operator of our website, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.


1 Collection and processing of data, and where necessary personal data

1.1 Logging of non-personal data

You can visit our websites without registering or providing any personal information. Every time a user accesses our websites and every time a file is called up, data about this process is automatically recorded and stored in a log file. More specifically, the following data record is stored for each retrieval:

  • Name of the retrieved file;
  • Date and time of retrieval;
  • The amount of data transferred;
  • Message as to whether the retrieval was successful;
  • Description of the type of web browser used;
  • Requesting domain.

IP addresses are not completely recorded but are shortened before they are stored and do not allow any conclusions to be drawn about a particular computer. This data is stored exclusively for internal system-related and statistical purposes. We use this information to improve and update the appearance of our websites and thus increase their appeal.

The logged data is not combined with other data sources, in particular data that allows it to be assigned to a specific person.

1.2 Collection of personal data

Personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this information voluntarily, e.g. as part of a registration, survey, competition, contract or information request. We would like to point out that data transmission over the internet (e.g. communication by e-mail) can have security gaps. It is not possible to guarantee complete protection of data against access by third parties.

1.3 Use of personal data

As far as you have provided us with personal data, we shall use this data exclusively for the purpose of technical administration of our websites and to fulfil your wishes and requirements, and in particular to process the contract concluded with you or to answer your enquiry.

If you send us enquiries using the contact form, your details on the enquiry form, including the contact data you provided there, will be stored for the purpose of processing the enquiry and for dealing with follow-up questions.

Your personal data will not be passed on, sold or otherwise transferred to third parties unless:

  • this is necessary for the purpose of executing the contract. For example, it may be necessary for us to pass on your address and order data to our suppliers when ordering products;
  • this is necessary for billing purposes;
  • you have expressly consented to the disclosure of your data.

You have the right to revoke such consent with effect for the future at any time. The personal data will be deleted or blocked

  • if you revoke your consent to storage;
  • if knowledge of the data is no longer necessary to fulfil the purpose for which it was stored or if its storage is inadmissible for other legal reasons.

1.4 Use of personal data in the context of trade visitor registration

Personal data will be used by the organiser exclusively for the purposes of event organisation and execution. By registering, you expressly agree to receiving registration information by email (e.g. opening online registration, ticket confirmation email), to being contacted by the visitor management of the respective trade fair and by the visitor management of any affiliated cooperation partners by email, telephone, fax or post (e.g. ticket dispatch or event-specific information), and to your details being used anonymously for statistical evaluations (e.g. for visitor statistics, industry statistics and improving our services). The data will be used exclusively for these purposes. The data will not be passed onto third parties unless this is necessary for the purpose of fulfilling a contract. Your consent to this use is voluntary; however, the fact that our trade fairs are aimed exclusively at selected trade visitors (B2B) means that personal data is required as part of the registration process. The consent you have granted for the use of the data for the information purposes described above can be revoked in writing at any time.

2 Cookies and Web Analysis Tools

 2.1 General

Our websites use cookies. These are small text files that make it possible to store specific, user-related information on the user’s terminal device while using a website. Cookies make it possible to determine the frequency of use and number of users of the pages, to analyse the behaviour of site use, but also to make our overall offering more customer-friendly.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser next time you visit our website.

If you do not want us to recognise information about your computer, please set your internet browser so that it deletes cookies from your computer hard drive, blocks all cookies or warns you before a cookie is stored. It is, however, possible that not all functions of our web pages will then be available to you.

If you leave our pages via a link or by clicking on possible banner advertisements and are thus redirected to external pages, it may be that cookies are also set by the addressees of the clicked target page. We are not legally responsible for these cookies. For information on the use of such cookies and the data stored on them by our advertising partners, please refer to their data protection declarations.

Moreover, we also use cookies so that we can identify you on follow-up visits if you have an account with us. Otherwise you would have to log in again for each visit.

2.2 Google Analytics

Our websites use the analysis service Google Analytics. This web analysis service is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as: Google).

This analysis tool works on the basis of cookies. A cookie is a text file that is sent when you visit a website and stored temporarily on the user’s hard drive to enable an analysis of your use of the website. The information stored by the cookie is usually transferred to a Google server in the USA and then stored there.

In the context of IP anonymisation, your IP address will be shortened by Google within a member state of the EU or another state party to the Agreement on the European Economic Area. On our behalf, Google will use the transmitted information to create a report on the use of the website. The IP address transmitted within the framework of Google Analytics is not combined with other Google data.

If you wish to prevent the use of cookies, you can do so by locally changing your settings in your internet browser on your computer (e.g. Safari, Internet Explorer, Opera, Firefox etc.), i.e. the program for opening and displaying internet pages. Furthermore, you can prevent the collection and processing of your data by the Google cookie by downloading and installing a browser plug-in offered by Google under the following link:

3 Using our online portal:

If you would like to place an order through our online portal, it is necessary for the conclusion of the contract that you enter the personal data we need to process your order. The details required for the execution of the contract are marked separately as mandatory, all other details are voluntary. We process the data you provide so that we can fulfil your order. For this purpose, we may pass on your payment details to our house bank. The legal basis for this is Art. 6, 1 (b) GDPR.

We may also process the information you provide to inform you of other interesting products in our portfolio or to send you emails containing technical information.

We are obliged by commercial and tax law requirements to store your address, payment and order data for a period of ten years. To prevent unauthorised third-party access to your personal data, especially financial data, the ordering process is encrypted using TLS technology.

4 Further functions and services on our websites

In addition to the purely informational use of our websites, we offer various services that you can use if you are interested. As a rule, you must provide further personal data, which we use to provide the respective service and to which the aforementioned data processing principles apply.

In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us. All service providers are bound by our instructions.

Furthermore, we may pass on your personal data to third parties if we offer special offers, promotions, competitions, contracts or similar services together with partners. You will receive more detailed information about this when you provide your personal data. If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.

5 Utilities, active content

Java applets, Active-X controls and Java script are used to display our web pages. If for security reasons you do not want to use these utilities or active contents, you should deactivate the corresponding settings on your browser.

6 Information, deletion, blocking

You have the right to free information about your stored personal data, its origin and recipients and the purpose of data processing at any time. You have the right to have incorrect data corrected and data deleted whose further use is no longer necessary or for the use of which you have revoked your previously given consent (instead of erasure, you may be blocked where there is a statutory obligation to store such data).

7 Use of advertising and right of objection

Without your consent we use personal data only to the extent permitted by law, i.e. for sending advertising by post. We do not use your email address, fax and telephone number for advertising without your express consent.

You can object to the use of your data for advertising purposes at any time and will then no longer receive any advertising from us.

8 Contact

For enquiries regarding the protection of your personal data, the assertion of your rights mentioned under item 7 or to revoke a given consent or to object to the use of your data for advertising purposes, please contact:

Stresemannallee 35-37
60596 Frankfurt
Telefon: +49 (0)69 630092-0
Mail: info[AT]

Terms and Conditions


Trade fairs and event formats by MUVEO GmbH

All trade fair and event formats organised by MUVEO GmbH will be carried out on the basis of these terms and conditions of participation and the information provided in the trade fair-specific registration documents.

Bookings are carried out within the registration period, using the MUVEO GmbH form or via MUVEO GmbH’s online portal. Upon receipt by the organiser, the registration is binding and the terms and conditions of participation are accepted by all parties. By registering, the exhibitor undertakes, in the event of admission, to participate in the event, and to set up and operate an exhibition stand. The minimum size of the stand area is binding and can be found in the event-specific registration documents.


  1. Unless otherwise specified in individual cases, the stands must be fully assembled the evening before the trade fair within the assembly times. The organiser determines the assembly times and can make other arrangements. The organiser may dispose of any stands that have not been occupied by this time. Early assembly is only permitted with the express consent of the organiser.
  2. The organiser shall charge a fixed rate for the provision of the hall infrastructure and for utility and service costs incurred. The fixed rate fee can be found in the event-specific information.


The early dismantling of stands or objects (e.g. individual exhibits) is not permitted. Each infringement will be subject to a contractual penalty of up to € 5,000.00. Rental stands are to be left broom-clean. Special cleaning costs (e.g. adhesive tape residues, soiled carpet) will be invoiced by the organiser to the exhibitor on a time and material basis.

Exhibition insurance

Unless otherwise agreed for specific events, the insurance amounts to € 1.00 per € 1,000 value of the exhibits. The minimum premium is € 10.00 which corresponds to an exhibition value of € 10,000. Insurance cover exists for the following period: construction, dismantling and duration of the trade fair. Any damage exceeding € 150 must be reported to the local police. Settlement is only possible upon presentation of detailed damage calculations and clear proof of purchase or ownership. Electrical devices, especially laptops / printers / mobile devices, are generally excluded from insurance. In all other respects, the provisions of the insurance (HDI) apply.

Exhibitor lists

  1. Exhibitor lists and information on individual exhibitors in any form and in any format will be compiled on the basis of the information provided by the exhibitor at the time of registration. The exhibitor assures and is solely responsible for the correctness and completeness of this information.
  2. Advertising for companies that are not listed in the exhibitor lists as exhibitors or represented companies is not permitted

Data protection

  1. It is necessary for the conclusion of the contract that you provide your personal data for the processing of your order. Beyond the mandatory information required for the execution of the contracts, any further information provided is voluntary. We process the data provided by you to fulfil your order. For this purpose, we can pass on your payment details to our house bank. The legal basis for this is Art. 6, 1 (b) GDPR.
  2. We may also process the information you provide in order to inform you about other interesting products in our portfolio or to send you emails containing further information.
  3. We are obliged by commercial and tax law to store your address, payment and order details for a period of ten years.

Alternative date/ Cancellation

If a trade fair date has to be postponed through no fault of the organiser, an alternative date shall be offered. Exhibitors who are unable or unwilling to attend the new event have the right of withdrawal. Cancellation must be declared in writing within one week of receiving notification of the alternative date. The withdrawing party remains obliged to pay half of the original stand costs. If the fair cannot take place through no fault of the organiser, the costs already incurred will be invoiced to the participants in proportion to the size of the registered stand area (m²). Exhibitors may not assert any claims, such as for compensation or loss of profit.


Reproduction rights for musical performances using all types of audio and video media must be acquired from GEMA ( The exhibitor is legally obliged to apply for the corresponding permission from GEMA in good time before the start of the event. Failure to do so may expose the exhibitor to claims for damages according to § (Section) 97 of the Copyright Act. Under no circumstances can MUVEO GmbH be held liable.


If damage is caused to another party by the organiser or the actions of an agent commissioned by the organiser, the organiser or the agent shall only be liable for intent or gross negligence. Liability in tort is excluded to the same extent. The organiser is not liable for loss or damage of the exhibitor’s goods or for consequential damage. Each exhibitor is responsible for its own insurance cover and is obliged to cover its own liability and that of its employees through its own sufficient insurance. The organiser is not liable for damages or consequential damages caused by another exhibitor.


  1. If the stand area is used by another company with its own products and/or personnel, a separate application for admission as a co-exhibitor must be submitted to the organiser for the specific event. The respective terms and conditions can be found in the valid registration documents of the respective trade fair.
  2. Where the express approval of a co-exhibitor has not been given, the organiser is entitled to terminate the contract with the main exhibitor without notice and to vacate the stand area at the risk and expense of the main exhibitor. Compensation and other claims against the organiser cannot be made. Admission of the co-exhibitor does not constitute a contract between the co-exhibitor and the organiser.
  3. Contractual relations exist exclusively between the organiser and the main exhibitor. The main exhibitor is fully liable and, in the case of several authorised co-exhibitors, shall be jointly and severally liable for any infringements or debts of its co-exhibitors. The main exhibitor is solely responsible for ensuring that all co-exhibitors observe the terms and conditions of participation and the technical guidelines.

Public law

  1. Exceptions to the prohibition of employment on Sundays and public holidays must be applied for by the exhibitor at the relevant trade supervisory board. Upon request, a copy of the organiser’s own permit will be made available.
  2. The general safety regulations and fire regulations must be observed when designing individual stands.
  3. Road traffic regulations apply (Straßenverkehrsordnung – highway code) across the whole exhibition site operated by the organiser; observance of the regulations is regularly checked by the authorities and violations are subject to penalties.


The withdrawal of an exhibitor must be declared in writing and is only possible with the organiser’s consent. In each case of cancellation, the organiser will charge the costs caused by the exhibitor plus a cancellation fee amounting to 75% of the stand rental invoice, but at least € 500. If the space can be rented to another exhibitor, the organiser is nevertheless entitled to charge 25% of the stand space rental as a handling fee. If cancellation is made 12 weeks or less before the start of the event, the full invoice amount is due for payment.

Stand construction (service organiser)

Stand construction services provided by the organiser must be ordered from the organiser at least 5 weeks before the start of construction. The order should be submitted on a separate form, which can be requested from the organiser. Stand construction services may be cancelled free of charge at least 4 weeks before the start of construction. Thereafter, the organiser is entitled to charge 25% of the agreed fee. For cancellations received 2 weeks or less before the start of construction, 100% of the agreed fee will be charged. The basis for calculating additionally ordered stand furnishings/equipment is the acceptance list countersigned by the exhibitor.

Stand construction by exhibitor/ external stand construction company

  1. Construction and design measures are agreed in advance with the organiser.  Stand construction and design must comply with legal regulations and the technical guidelines of the location. Any additional technical services that may be required, such as the installation of electricity, water and fuse elements, must also comply with the technical guidelines. The technical guidelines can be requested from the organiser at any time. Stand structures bearing loads above persons, such as lamps on traverse or conductor rails, must be approved by the organiser. The authorisation fee for this is € 95.00 per stand area. The provisions of the Model Ordinance Governing Places of Assembly (MVStättVO) and the safety regulations BGV-C1 / BGI-810-3 apply. The exhibitor is responsible for compliance and will remedy any shortcomings without delay. Failure to comply with the regulations entitles the organiser to refuse approval of the stand for the trade fair.
  2. Particular attention shall be paid to:
  • Fabrics / walls made of non-combustible or flame-retardant material according to DIN4102-B1
  • Truss or lattice girder constructions with TÜV approval and without damage
  • Loads above persons (e.g. lamps, decorative signs etc.) must be provided with a secondary safety device (SAFETY) (BGI-810-3)
  • Test books / plans for complex stand structures incl. static calculations

3. Any stand design which fails to comply with the building regulations applicable at the event and/or the technical guidelines of the venue may be removed or modified by the organiser at the exhibitor’s expense.

Confirmation of participation / Stand confirmation

The stand allocation is carried out solely by the organiser on behalf of the exhibitors. The organiser confirms participation to the exhibitor after the registration deadline. In order to make optimum use of the available exhibition space, it may be necessary to deviate from the stand space indicated in the application. Any costs resulting from a necessary increase in the stand rental area shall be borne by the exhibitor. In the case of a reduction in stand space, a corresponding credit note shall be issued. For organisational reasons – e.g. due to expansion of the exhibition area – the organiser is entitled to subsequently relocate stands or change the stand sizes. If, for unforeseeable reasons, the organiser is not in a position to provide the exhibitor with an already agreed stand after issuing confirmation of participation, the exhibitor is only entitled to a refund for the stand space rental already paid. Further claims of any kind cannot be made. Sub-letting or transfer of stand claims is not permitted.

Sales code

Every exhibitor must behave during the fair in such a way that the interests of the other exhibitors and customers are not unreasonably impaired. Any intrusive advertising, infringements against common decency as well as inappropriate noise and odour pollution are all prohibited. Each exhibitor is responsible for his employees and undertakes to act appropriately within the exhibitor community and otherwise during the trade fair in the spirit of the exhibitor community. In the event of infringements against the community spirit, the organiser is entitled to issue instructions within a reasonable framework to prevent further infringements. In the event of repeated or gross violations, the exhibitor may be expelled from the fair either for a certain period of time or permanently. Claims for compensation may not be asserted by the exhibitor in this respect.

Violations, domiciliary rights, contractual penalties

  1. The organiser has the right to determine who shall be allowed or denied access to the exhibition halls. By submitting the registration form, the exhibitor and his commissioned employees acknowledge the organiser’s domiciliary rights and must comply with the organiser’s instructions.
  2. In addition to the right of expulsion from the fair, the organiser is entitled to demand an appropriate contractual penalty for each violation of the terms and conditions for „co-exhibitors“, „sales code“ or „domiciliary rights“.

 Terms of payment

Invoices are due for payment without deduction on receipt by the exhibitor and by the respective payment date stated in the invoice.

From the date of admission, the organiser is entitled to demand advance payment of up to 25% of the stand rental fee from the exhibitor. The remaining invoice amount is due after planning and dispatch of the stand confirmation. If payment of the final invoice for stand rental is not made or the specified payment dates are not respected, the organiser is entitled to refuse to plan the layout of the stand space, to cancel the contract with the exhibitor, to refuse participation at the trade fair, to withdraw the stand confirmation without compensation and to dispose of the stand in any way it sees fit. The exhibitor shall remain liable for payment of the invoiced exhibition costs. The exhibitor may not assert any claims for compensation against the organiser in this context.

Costs caused by the exhibitor such as collection costs, success fees, bank and processing fees, postage and interest incurred by commissioning a collection agency for non-payment or partial payment of the invoice shall be invoiced in full to the exhibitor. This applies particularly when commissioned through a debt collection agency. The organiser is entitled to charge a reminder fee of € 7.50 per reminder invoice.


The organiser shall decide on the admission of the exhibitors with the due care of a prudent businessperson and within the scope of the available possibilities. The decision is binding for the exhibitors. If the organiser receives too many registrations for the available exhibition space by the end of the registration period and if all of them are eligible for admission, the organiser shall decide on admission using reasonable discretion.

 Final clauses

  1. The place of jurisdiction for all possible disputes arising from the business relationship between the organiser and the exhibitor is the registered office of the organiser. Mandatory legal provisions concerning exclusive places of jurisdiction shall remain unaffected by this provision.
  2. The relations between the seller and the customer are exclusively subject to the law of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG) shall not apply.
  3. Insofar as the contract or these General Terms of Delivery contain loopholes, then the regulations that would have been agreed upon with respect to the economic goals of the contract and the scope of these General Terms of Delivery, had the loopholes been recognised in advance, shall apply and be legally binding.
  4. All prices and amounts stated in the trade fair terms and conditions do not include statutory value-added tax.



Last update: 22.05.2018